BOOKING AND CANCELLATION POLICY

BOOKING AND CANCELLATION POLICY

Bookings and Changes/Cancellations

Bookings made directly with Casa Colina Tenerife benefit from free cancellation up to 30 days before the arrival date. In the event of cancellation within this period, a full refund will be issued for all amounts paid up to that point.

To confirm a booking and block the selected dates in the calendar and on external platforms, a deposit of 10% of the total stay amount is required. Until this payment has been received, the dates will remain open and available to other guests and booking platforms.

The remaining balance of the reservation must be paid no later than 30 days before the arrival date.

Once within 30 days of check-in, cancellations are non-refundable. However, guests may request a change of dates, subject to availability and prior confirmation by Casa Colina Tenerife. If the newly selected dates carry a higher rate, the guest will be required to pay the difference. Any amounts already paid are non-refundable.

Casa Colina Tenerife reserves the right to cancel reservations in the event of non-compliance with the established payment terms.

Pets and Babies

Pets are welcome upon request and may be subject to an additional cleaning or maintenance fee.

A baby cot is available free of charge, subject to availability and prior request.

Important Recommendations

Guests are advised to carefully review their booking dates and conditions before confirming their stay. For any modifications or enquiries related to a reservation, please contact us directly via our official email address.

Payment Method

Once availability has been confirmed, guests will receive the necessary bank details by email to make payment via direct bank transfer.

Casa Colina Tenerife is a family-run accommodation and, at present, does not use automated online payment platforms commonly used by large booking websites. For this reason, all direct payments are handled personally and securely through direct communication with guests.

A reservation will only be considered confirmed once proof of payment or payment confirmation has been received within the specified deadlines.