PRIVACY POLICY

PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), users of this website are informed about the processing of their personal data.

1. Data Controller

Owner and/or Representative: Ellya Jayne Powell
Trading Name: Casa Colina Tenerife
Address: Calle Las Hurtadas 2, 38617 Granadilla de Abona, Santa Cruz de Tenerife, Spain
Email: info@casacolinatenerife.com

2. Purpose of Data Processing

Personal data provided by users through contact forms, email communications, or booking procedures will be processed for the following purposes:

Managing requests for information and enquiries.

Managing bookings and stays at the holiday accommodation.

Maintaining communication with customers.

Complying with applicable legal obligations.

3. Disclosure of Data to Competent Authorities (SES Hospedajes)

In accordance with current regulations regarding guest registration and accommodation providers' reporting obligations, Casa Colina Tenerife may request and process certain personal data from guests in order to comply with legal requirements for reporting information to the competent authorities through the SES Hospedajes platform or any other officially authorised system.

The data that may be requested include, but are not limited to: (*)(**)

Full name

Identity document or passport details

Nationality

Date of birth

Residential address

Check-in and check-out dates

Contact details

* The legal basis for this processing is compliance with a legal obligation applicable to the accommodation provider.

** The data will be retained for the period required by law and will only be disclosed to the State Security Forces and Corps or other competent authorities where required by applicable legislation.

4. Legal Basis for Processing

The legal basis for processing personal data is:

The user's consent when contacting us or making a booking.

The performance of a contract or pre-contractual relationship.

Compliance with legal obligations applicable to the owner.

5. Data Retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and for the duration of any legal obligations arising from the relationship maintained.

6. Data Recipients

Personal data will not be disclosed to third parties except where required by law or where necessary for the proper provision of services.

Where external booking platforms, payment gateways, web hosting providers, or analytics tools are used, such providers may process personal data in accordance with their own privacy policies.

7. User Rights

Users may exercise the following rights at any time:

Access

Rectification

Erasure

Objection

Restriction of processing

Data portability

To exercise these rights, users may submit a request together with a copy of an identification document to: info@casacolinatenerife.com

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe that the processing of their personal data does not comply with applicable regulations.

8. Data Security

Casa Colina Tenerife implements the technical and organisational measures necessary to ensure the security and confidentiality of personal data and to prevent unauthorised alteration, loss, processing, or access.

9. Cookies

This website may use technical and analytics cookies to improve the user experience.

10. Amendments

Casa Colina Tenerife reserves the right to modify this Privacy Policy in order to adapt it to legislative developments or changes in the operation of the website.